Frequently Asked Questions about spices
1. DELIVERY TIME
We are shipping spices from the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia.
Estimated transit time of container from Semarang (ID SRG) to ports:
- Port Klang (MYPKG): 3-5 days
- Jeddah (SAJED): 22-32 days
- Port Said (EGPSD/E): 19-23 days
- Barcelona (ESBCN): 25-30 days
- Rotterdam (NLRTM): 25-30 days
- Hamburg (DEHAM): 24-29 days
- Antwerpen (BEANER): 25-30 days
- Gdynia (PLGDY): 40-45 days
- St. Petersburg (RULED): 40-45 days
- Novorossiysk (RUNVS): 30-45 days
- Los Angeles (USLAX): 30-36 days
- New York (USNYC): 34-41 days
- Melbourne (AUMEB): 18-25 days
Please keep in mind that transit time and departure dates depend on the shipping line and may vary from one shipment to another. We sell our spices on EXW or FOB basis and are happy to recommend a suitable shipping line.
2. PAYMENT TERMS
All payments should be made via TT (Telegraph Transfer) bank transfer to our company account PT. Unimax Pro Indonesia only. We use Bank Central Asia (BCA), and the swift code is CENAIDJA. We do not accept L/C, Western Union, Bitcoin, or other non-bankable payment methods. Payment should be made in USD, free from issued bank charges.
Payment terms require a 50% down payment. After receiving this payment, we initiate the production of spices and packaging of inner boxes.
To load a 1×20” feet container, we require 3 working days. After completing the production process, we pack the spices into packaging, labeling them according to your specifications.
Once the container with spices is shipped, we prepare shipping documents, including the Bill of Lading, invoice, and packing list. This process takes 3-5 days. Afterward, we will provide you with a copy of the B/L. The remaining 50% of payment should be made, and we will send the original documents via DHL or a telex release.
3. QUALITY CONTROL
We place a strong emphasis on producing spices according to your specifications and conduct individual tests for each production batch.
To test our spices, we utilize an independent laboratory at the University of Gajah Mada, Yogyakarta. This laboratory assesses our products for, moisture, and other critical parameters. moisture, size, cleanliness,granulated,and other quality matters.
We welcome your representatives to visit our spices factory in Indonesia at any time to monitor the production process and container loading. We encourage you to inspect the quality in person or hire an independent surveyor to ensure that the product meets your preferences.
4. OEM OR PRODUCTION UNDER YOUR BRAND
Yes, we offer OEM production and produce spices under your brand and design. All our spices are produced under our customers' brands. Please provide your packing design, and we will handle the printing for you.
Our primary focus and specialization are in the production of spices for cooking and industrial purposes . While we are not designers, we are manufacturers dedicated to producing high-quality spices for wholesale and bulk buyers based on specific parameters. Kindly note that our pricing excludes full-color printing on packaging bags. If you require different paper, lamination, or embossing, please contact us for a cost estimate.
5. HOW TO ORDER?
To order bulk spices, select the spice variety and specifications. The minimum order quantity is 1 Metric Ton.
We produce spices in Super Premium and Premium standards. The main differences between these types lie in moisture, size, cleanliness,granulated, and other quality matters.
Contact us via WhatsApp at +6281-226-123456 or email us at admin@powerunimax.com. We will confirm spice production dates and availability and issue your invoice. You are welcome to visit our spice factory to see and test the spices yourself. The production of spices takes several days to fill a 20ft container, so please confirm the schedule.
6. CAN I VISIT YOUR FACTORY?
Yes, you are welcome to visit our spice factory in Central Java, Indonesia. Inform us of your arrival date and time, and we will arrange to pick you up at the Surakarta airport.
We will provide transportation to bring you to our factory, which is approximately a 2-hour drive from the airport. Additionally, we can assist in arranging your accommodation in Surakarta. Many of our first-time wholesale buyers choose to visit our factory to witness the production process, meet our staff, and observe the packing and container loading procedures.